Frequently Asked Questions

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How do I change my password?

You can change your password after you log on to MobileView.

Select the Account button in the top right hand corner, then select the Settings option. In the Settings tab, click the Change Password button. In the Are-you-sure-you-want-to-change-your-password? dialog box, enter your old password, enter your new password twice, and click OK.

Can I create a custom data view?

Yes. You can create custom data views that provide analytics specific to the needs of your project in the Customize Views page. You can analyze the tasks, targets, and clusters associated with your project.

How do I generate a custom query?

You can generate customized queries on the tasks, clusters, and targets in your MobileView system for investigation or maintenance purposes.

Within the Customize Views tab, use the filters in the Query Pane to set up your query. Click on a filter heading to turn it on or off and click the Generate button to run your data analysis.

How do I diagnose an issue with cluster activity?

If the data views in the Troubleshooting sub-tab have either the error icon or the warning icon, you will want to get more details regarding the issue. Initiate the applicable diagnostics sequence of tests.

Click on the Data View widget, and then select the Diagnose option. The system will return a detailed account of the issue and recommended action for amending the problem.